These Terms & Conditions ("Terms") set out the basis on which Flower Delivery Barnes ("we," "us," or "our") provides its online flower delivery services to customers in Barnes and the surrounding areas. By placing an order on our website or via our digital platform, you agree to be bound by these Terms. Please read them carefully before completing your purchase.
Flower Delivery Barnes specialises in delivering fresh floral arrangements and related products to addresses in Barnes and neighbouring locations. Our service is designed to provide convenience, quality, and timely delivery to all online customers in the local area.
To place an order for flower delivery in Barnes, customers must select products from our current online catalogue, add them to their basket, and proceed to checkout. During the checkout process, you will be prompted to provide essential delivery information, including recipient name, address, contact details, preferred delivery date, and any specific delivery instructions.
Once you submit an order, you will receive an order acknowledgement email confirming the details of your purchase. This acknowledgement is not a guarantee that the order has been accepted. Acceptance of your order and the completion of the contract between you and Flower Delivery Barnes will occur when we dispatch the items, at which point you will receive a dispatch confirmation.
Please ensure that all details provided in your order are complete and accurate. We cannot be held responsible for unsuccessful deliveries due to incomplete or incorrect recipient information.
All products are subject to availability. In the event that certain flowers or products are unavailable at the time of fulfilment, we reserve the right to substitute items of equal or greater value and similar style, colour, and quality. We will always seek to match your chosen arrangement as closely as possible.
If you wish to amend or cancel an order, please contact us as soon as possible after placing your order. Amendments or cancellations can typically be made up to 24 hours before the scheduled delivery time for standard products. For orders that require custom or bespoke arrangements, or same-day deliveries, amendments or cancellations may not always be possible after the order has been processed.
If an order is amended or cancelled within the permitted time frame, a full refund will be issued using the original payment method. We reserve the right to deduct any reasonable costs incurred before the time of cancellation. If an order is cancelled after the dispatch or delivery process has commenced, we regret that we may not be able to offer a refund.
All prices for products and delivery are stated in pounds sterling and are inclusive of VAT and any applicable taxes. Payment must be made in full at the time of placing your order online. We accept major credit and debit cards, as well as other payment methods offered at checkout. The total order value, including delivery charges, will be displayed before confirmation of your order.
Your payment information is processed securely in accordance with the highest industry standards for online transactions. We do not store payment card details on our servers.
We offer flower delivery services within Barnes and surrounding areas, as specified on our delivery page. Deliveries are made to the address provided during checkout on your chosen delivery date, subject to availability and our standard delivery schedules. In some exceptional circumstances, such as adverse weather, delays may occur. We will make every effort to inform you should this be the case.
If no recipient is available at the delivery address, our standard practice is to leave the flowers with a neighbour, in a safe location, or return them to our shop, depending on what is most appropriate. A notification card will be left at the property or recipient will be contacted as appropriate. However, we cannot be responsible for lost, stolen, or damaged items once delivery has taken place at the provided address or an agreed alternative location.
Customers must provide accurate and complete delivery instructions, including access codes or any relevant information that will facilitate a successful delivery. You confirm that you are over 18 years of age and legally capable of entering into binding contracts when using our online flower delivery services in Barnes.
We are committed to delivering high-quality fresh flowers. Due to the perishable nature of flowers, returns are generally not possible. However, if you are dissatisfied with your order due to damage in transit, incorrect item, or significant quality concerns, please contact us within 24 hours of delivery. We may ask for photographs to help us assess the issue and, where appropriate, provide a replacement arrangement or refund according to our discretion.
From time to time, Flower Delivery Barnes may offer promotional codes, vouchers, or special offers for online flower orders in Barnes. These are subject to specific terms and may not be used in conjunction with other offers unless otherwise stated. Promotional offers are only valid for a limited period and for designated products or delivery areas. We reserve the right to withdraw promotions at any time without notice.
To the extent permitted by law, Flower Delivery Barnes excludes all warranties and representations, express or implied, regarding the quality, accuracy, or suitability of products for any particular purpose. Our liability in connection with any order placed is strictly limited to the value of the products purchased.
We shall not be liable for any indirect, special, or consequential losses, including but not limited to loss of profits or anticipated savings, resulting from your use of our online flower delivery service. Nothing in these Terms excludes or limits our liability for death or personal injury arising from negligence, fraud, or any other liability which cannot be excluded under English law.
We are not liable for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control. This includes, but is not limited to, natural disasters, adverse weather, strikes, war, acts of terrorism, or disruptions in transportation networks.
All content, images, product designs, and logos used on the Flower Delivery Barnes website are protected intellectual property and remain the property of their respective owners. Unauthorised use, reproduction, or distribution is prohibited.
We process your personal data in accordance with applicable data protection laws. Your delivery details and payment information are handled in accordance with our privacy policy, which is available on request. Your information will not be shared with third parties except as necessary to process your order or where required by law.
We are committed to providing the best possible customer service for flower delivery Barnes customers. In the unlikely event that you are dissatisfied with any aspect of our service, please contact us promptly. We aim to resolve all complaints fairly and efficiently.
We reserve the right to update or amend these Terms at any time, with or without prior notice. Any amendments will be effective immediately upon posting on our website. Please review these Terms regularly to ensure you are aware of any changes that may affect you.
These Terms and any contract for the purchase of products and services from Flower Delivery Barnes are governed by English law. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the supply of goods and services.
These Terms, along with our privacy policy and any other written communications, constitute the entire agreement between you and Flower Delivery Barnes in respect of your use of our online flower delivery service. No other representations or agreements, whether verbal or written, shall apply unless expressly agreed in writing by us.
If any provision of these Terms is held to be invalid or unenforceable in whole or in part, the remaining provisions shall continue to be valid and enforceable.
If you have any questions about these Terms & Conditions, your order, or our online flower delivery service in Barnes and surrounding areas, please use the contact form on our website to get in touch with our customer service team.
Note: These Terms & Conditions are applicable to all customers ordering online flower delivery within Barnes and the neighbouring regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barnes, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barnes.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
