At Flower Delivery Barnes, your satisfaction is our utmost priority. We are proud to be a trusted local florist, serving households and businesses across Barnes with only the freshest flowers. Every bouquet is handpicked and expertly arranged to ensure you receive blooms at their peak of beauty and freshness. We understand the importance of your floral purchases, whether it’s to celebrate, commemorate, or simply brighten someone’s day.
We make every effort to ensure your flowers arrive in perfect condition. However, if your flowers are damaged on arrival, please notify us as soon as possible—ideally within 24 hours of receiving your delivery. To help us investigate and resolve your issue promptly, please provide a clear description of the damage and, if possible, send us photos of the affected flowers and packaging. Our team will review each case swiftly and offer a suitable solution, such as a replacement or refund.
As part of our fresh flowers guarantee in Barnes, we ensure all our bouquets are delivered at the highest standard of freshness. We promise that your flowers will remain fresh for at least 5 days from the date of delivery when cared for according to our care instructions. If you believe your flowers have not met this guarantee, and there are signs of significant wilting or spoilage within this window, please reach out to us so we can address your concerns.
Your satisfaction is at the core of what we do. If your order arrives damaged, fails to meet our freshness promise, or is not as described, you are entitled to a full refund or a replacement bouquet. We will assess each situation carefully and work to resolve it in a manner that leaves you completely satisfied. Refunds are processed using the original payment method, typically within 3-5 working days of approval. Replacements will be organised and dispatched as soon as possible to ensure you receive your flowers promptly.
We value your feedback and strive to provide exceptional service with every order. If you have a complaint or concern about any aspect of your experience with Flower Delivery Barnes, please contact us as soon as possible, providing any helpful details about your order and issue. Our team will aim to acknowledge your complaint within 1 working day and fully resolve it within 5 working days. We are committed to fairness, transparency, and making things right.
As your neighbourhood flower experts, we are dedicated to delivering both quality products and exceptional service. We are honoured to be the florist of choice for Barnes households and local businesses alike. Thank you for trusting us with your special moments; we look forward to serving you now and in the future.
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