Privacy Policy for Customers of Flower Delivery Barnes

Name: FLORIST CHOICE £70
Brand: Flower Delivery Barnes
Price: 70.00 GBP
Availability: InStock

Introduction

This Privacy Policy outlines how Flower Delivery Barnes ('we', 'our', or 'us') collects, uses, stores, and protects your personal information when you place an order with us from Barnes and the surrounding districts. We are committed to complying with the General Data Protection Regulation (GDPR) and applicable UK data protection laws, and to being transparent about our data processing activities. This policy is intended for all our customers in Barnes and neighboring areas who use our flower delivery services.

What Data We Collect

When you interact with Flower Delivery Barnes, we may collect and process the following categories of personal data:

Contact Information: Full name, address, email address, and telephone number.
Order Details: Recipient’s name and address, delivery instructions, and message card content.
Payment Information: Payment method and transaction information (please note that card details are processed securely via our payment processor and are not stored by us).
Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools when you browse our website.
Marketing Preferences: Your preferences regarding marketing communications, if you have provided consent.

Lawful Basis for Processing Personal Data

Under the GDPR, we rely on specific lawful bases for processing your personal data:

Performance of a Contract: The majority of information we collect is necessary for fulfilling your flower delivery order and providing the requested services.
Legal Obligations: We may process your data to comply with obligations under applicable law, including record-keeping and tax regulations.
Consent: For marketing communications and certain use of cookies, we ask for your explicit consent, which you can withdraw at any time.
Legitimate Interests: We may process your data for legitimate business reasons, such as improving our services or fraud prevention, provided these do not override your rights and freedoms.

How We Use Your Information

Your personal data is used for the following purposes:

To process, fulfil, and deliver your flower orders.
To communicate with you regarding your order, delivery status, or any customer service queries.
To personalise your experience and improve our website functionality.
To send you marketing communications, provided you have opted in.
For legal compliance, such as accounting and anti-fraud activities.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Order and Transaction Data: Retained for up to seven years to comply with financial and tax regulations.
Marketing Data: Retained until you withdraw consent or you unsubscribe from communications.
Customer Service Inquiries: Retained for up to two years after resolution of your query.
Cookie Data: Retained for periods as specified in our cookie policy and in accordance with your preferences.

Once your information is no longer required, it will be securely deleted or anonymised.

Processors and Third Parties

We work with trusted third-party service providers ('processors') who assist us in delivering our services. These may include:

Payment processing providers that securely handle your payment transactions.
Courier and delivery partners for fulfilling orders.
IT service providers for website hosting, data storage, and analytics.
Marketing platforms (if you have opted in to receive promotional content).

All processors are contractually obliged to process your data in accordance with GDPR requirements and are not permitted to use your personal data for their own purposes. We do not sell or share your personal data with any third parties other than as required to provide our services or comply with the law.

Your Data Protection Rights

As a customer of Flower Delivery Barnes, you have rights under GDPR regarding your personal data:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may ask us to correct or update your information if it is incomplete or inaccurate.
Right to Erasure: Also known as the 'right to be forgotten', you can request deletion of your data under certain circumstances.
Right to Restrict Processing: You may request that we limit how we process your data in certain situations.
Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your data for direct marketing or based on legitimate interests.
Right to Withdraw Consent: Where we rely on your consent, you are entitled to withdraw it at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been breached.

Data Security

We take the security of your personal data seriously. Appropriate technical and organisational measures are in place to protect your information from loss, misuse, unauthorised access, disclosure, or alteration. For example, we use secure encryption technologies during payment processing and strictly control access to customer data.

International Transfers

All personal data is stored within the United Kingdom or the European Economic Area (EEA). If any transfer of data outside these areas is ever required, we will ensure that appropriate safeguards are in place to protect your privacy in accordance with GDPR requirements.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any updates will be made available on our website and are effective once posted.

Contacting Us

If you have questions about this Privacy Policy or your rights regarding your personal information, please contact us using the details provided on our website.

Scope of this Policy

This Privacy Policy applies to all individuals placing orders with Flower Delivery Barnes in Barnes and the surrounding districts. Your use of our services signifies your acceptance of this policy.